Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Lumigen website, applications, and related services (collectively, the "Service") operated by Zafeiry OÜ, a private limited company registered in Estonia, trading as Lumigen ("Lumigen", "we", "us", or "our"). By creating an account, clicking "I agree", or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy . If you do not agree, you may not use the Service.

You must be at least 16 years old (or the age of majority in your jurisdiction, whichever is higher) to use the Service. By using the Service, you represent and warrant that you meet this age requirement, that you have the legal capacity to enter into a binding agreement in your jurisdiction, and that you are not barred from using the Service under any applicable law. The Service is not intended for, and you may not register an account on behalf of, anyone who does not meet these requirements.

You agree to provide accurate and current information when creating your account, keep your login credentials confidential, and notify us at support@lumigen.app if you suspect unauthorized access. You are responsible for all activity that occurs under your account. Accounts must be registered by humans; automated registration is not permitted.

We may suspend, restrict, or terminate your account at our discretion, with or without notice, if we believe you have violated these Terms or if we believe such action is necessary to protect the Service or other users.

Lumigen is an AI-powered platform that lets you generate and edit videos, images, avatars, voices, and related media using third-party AI models. Features may include text-to-video and text-to-image generation, image-to-video transformation, script-to-video workflows with AI avatars, voice generation, editing and composition tools, temporary or persistent storage of generated content depending on plan, and project management. We may add, change, suspend, or remove features at any time without liability to you.

The Service is offered on a subscription basis. Each subscription includes an allocation of credits that are consumed when you generate content. Credits do not roll over. When your subscription renews — or, for annual plans, when each monthly credit allocation refreshes — your credit balance is reset to the allowance for that cycle, regardless of how many credits remained from the previous cycle. Credits are not a currency, have no cash value, are non-transferable, and cannot be redeemed for cash.

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan) and automatically renew for the same term until you cancel. You authorize us and our payment processor to charge your payment method for each renewal until you cancel.

Annual plans are billed once for the year at a discounted rate. Credits are not delivered upfront for the year; instead, credits are added to your account on the same day of each month within your annual term.

You may cancel your subscription at any time from your account settings or by emailing support@lumigen.app. Cancellation takes effect at the end of your current billing period — you keep access to paid features until then, and you will not be charged for the next period.

Fees are exclusive of taxes; you are responsible for any applicable sales, use, value-added, goods and services, or withholding taxes, except for taxes on our net income. If a payment fails, we may suspend or downgrade your access until payment is received. We may change subscription prices at any time; price changes will apply from your next billing period.

All fees and subscription charges are non-refundable.

Credits are non-refundable once issued, and generation outputs are non-refundable regardless of whether they meet your expectations, are successfully produced, or can be used for your intended purpose. Subscription renewals, upgrades, downgrades, pay-as-you-go top-ups, and partial billing periods are not refunded.

At our sole discretion and without obligation, we may issue a refund if you contact support@lumigen.app within 14 days of your first paid subscription charge and you have not consumed credits from that billing period. Only one discretionary refund is available per account. Refund requests are evaluated on a case-by-case basis and any decision we make is final.

If you are a consumer in the European Union, the United Kingdom, or a similar jurisdiction with a mandatory cooling-off right, by starting to use the Service or consuming any credit you expressly request immediate performance and acknowledge that you lose any right of withdrawal once the digital content has been supplied.

"User Content" means any text, prompts, images, audio, video, voice recordings, or other material you submit, upload, or otherwise provide to the Service, and any content generated by the Service from those inputs. You retain ownership of your User Content, subject to any rights held by third-party AI model providers under their own terms.

You grant Lumigen a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, cache, reproduce, process, transmit, display, and create derivative works of your User Content to operate and provide the Service to you, to send your inputs to and return outputs from the AI providers we use, to secure and debug the Service and prevent abuse, to comply with law, and as otherwise reasonably necessary to operate, secure, and improve the Service, and to promote and market the Service, including by featuring Generated Content in marketing materials, on our website, and on social media. We do not use your User Content to train our own AI models and we do not sell it. Your inputs are transmitted to third-party AI model providers to produce the outputs you request; those providers process your data under their own terms and privacy policies, which may permit them to use inputs to improve their models unless an enterprise agreement with that provider restricts such use.

You represent and warrant that you own or have all necessary rights to your User Content and that submitting it and having it processed by the Service does not and will not violate any law or the rights of any person. We do not pre-screen or routinely monitor User Content, but we may review or remove any User Content at our sole discretion, and we reserve the right to do so without notice.

Subject to these Terms and the terms of the underlying AI providers, you own the outputs that the Service generates from your inputs ("Generated Content"). You are solely responsible for reviewing Generated Content before using or publishing it.

You acknowledge that:

• Generated Content is produced by statistical models and may be inaccurate, incomplete, biased, offensive, or factually wrong;
• Similar inputs may produce similar or identical outputs for different users;
• Generated Content may not be eligible for copyright or other intellectual property protection in some jurisdictions;
• Generated Content may unintentionally resemble existing works, trademarks, or real persons;
• You are solely responsible for ensuring that your use of Generated Content complies with applicable laws (including publicity, privacy, trademark, copyright, and election laws) and with the terms of any platform where you publish it (such as TikTok, Instagram, or YouTube);
• We make no warranty that Generated Content is original, non-infringing, or fit for any particular purpose.

You agree not to use the Service, and not to allow anyone else to use the Service, to:

• Violate any law, regulation, or third-party right, including intellectual property, publicity, privacy, and contract rights;
• Generate, upload, or distribute content that is illegal, infringing, defamatory, harassing, threatening, hateful, or obscene;
• Generate child sexual abuse material or any sexualized content depicting minors;
• Generate non-consensual intimate imagery or sexual content depicting identifiable real persons without their consent;
• Create deceptive content intended to defraud, impersonate another person or organization, or interfere with elections or democratic processes;
• Use another person's likeness, voice, name, or persona without a lawful basis and their consent;
• Generate content that promotes violence, terrorism, self-harm, or illegal activities;
• Generate malware, phishing content, scam scripts, or instructions for creating weapons;
• Reverse engineer, decompile, or attempt to extract the source code, training weights, or prompts of the Service or the underlying models;
• Use the Service or its outputs to train, fine-tune, benchmark, or develop any AI model that competes with the Service or its underlying providers;
• Use bots, scrapers, or other automated means to access the Service, except as explicitly permitted by us in writing;
• Probe, scan, or test the vulnerability of the Service, or breach any security or authentication measure;
• Interfere with or disrupt the Service, its servers, or networks, including by transmitting viruses or denial-of-service attacks;
• Resell, rent, lease, sublicense, or white-label the Service without our prior written agreement;
• Exceed any usage limits or share account access beyond what your plan allows;
• Create or operate multiple accounts, or use the Service in any way designed to circumvent free trial limits, credit caps, refund eligibility, or other usage restrictions.

Violation of this Section may result in immediate suspension or termination of your account, removal of content, forfeiture of unused credits, and, where appropriate, referral to law enforcement.

The Service, including its software, user interface, designs, text, graphics, logos, and all related intellectual property (other than User Content), is owned by Lumigen or its licensors and is protected by copyright, trademark, and other laws. We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for its intended purpose, subject to these Terms. All rights not expressly granted are reserved.

"Lumigen" and our logos are trademarks or trade names of Lumigen. You may not use them without our prior written permission.

As an Estonian-registered company, we comply with the EU Copyright Directive (2019/790) and the Digital Services Act (DSA). If you believe that material available on or through the Service infringes your copyright, you may submit a notice to legal@lumigen.app with the following information: (a) identification of the copyrighted work claimed to have been infringed, (b) identification of the allegedly infringing material and its location on the Service, (c) your contact information, (d) a statement of good-faith belief that the use is not authorized by the copyright owner, their agent, or the law, and (e) a statement that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf. We will act on valid notices promptly and in accordance with applicable EU law. We may terminate the accounts of users who are repeat infringers.

The Service integrates with and depends on third-party providers. We are not responsible for the availability, accuracy, content, or privacy practices of third-party services, and their terms and policies apply to your interaction with them. You are responsible for complying with the terms of any third-party platform where you publish Generated Content.

We may suspend, restrict, or terminate your access to the Service at any time, with or without notice, for any reason, including if we believe you have violated these Terms. You may terminate your account at any time through your account settings or by emailing support@lumigen.app.

We may also close or delete accounts that have been inactive for at least twelve (12) months. Where reasonably practicable, we will give you advance notice by email before doing so.

Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination (including ownership, warranty disclaimers, limitation of liability, indemnification, and general provisions) will survive.

The Service and all Generated Content are provided on an "as is" and "as available" basis, with all faults, and without warranties of any kind, whether express, implied, statutory, or otherwise.

To the fullest extent permitted by law, Lumigen and its officers, directors, employees, agents, licensors, and sub-processors disclaim all warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, and any warranties arising out of a course of dealing or usage of trade. We make no warranty that the Service will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components; that defects will be corrected; or that Generated Content will be accurate, reliable, original, non-infringing, or suitable for any purpose. You use the Service and Generated Content at your own risk.

To the fullest extent permitted by law, in no event will Lumigen or its officers, directors, employees, agents, licensors, or sub-processors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; any loss of profits, revenue, data, goodwill, or business opportunity; or any damages for procurement of substitute goods or services, whether based in contract, tort (including negligence), strict liability, or any other legal theory, even if advised of the possibility of such damages.

In any case, our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the total fees you paid to Lumigen in the six (6) months immediately preceding the event giving rise to the claim, or (b) one hundred euros (€100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above exclusions or limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to defend, indemnify, and hold harmless Lumigen and its officers, directors, employees, agents, licensors, and sub-processors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your User Content, (b) your use of the Service, (c) your violation of these Terms, (d) your violation of any law or third-party right, or (e) any dispute between you and a third party relating to Generated Content you created or published. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification, in which case you agree to cooperate with our defense.

These Terms are governed by the laws of the Republic of Estonia, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the courts of Tallinn, Estonia, and you consent to the personal jurisdiction of those courts.

If you are a consumer habitually resident in the European Union, nothing in this Section deprives you of the protection of the mandatory laws of your country of residence, and you may also bring proceedings in the courts of your country of habitual residence.

EU consumers may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr to resolve disputes out of court. Our contact for ODR purposes is legal@lumigen.app.

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page and, for material changes, we will give you reasonable notice before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

If you have questions about these Terms, please contact us:

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and the Privacy Policy.